Returns & Exchanges

We provide returns and exchanges of product purchased due to manufacturing defect or being out of expectation, within 14 days from the date product is received.

Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Returns that are damaged or altered may not be accepted 

If you have received an incorrect item, or if your item has been delivered faulty kindly contact us at helloletterstudio20@gmail.com with the following information:

     - Proof of purchase/ Order number

     - Description of issue

     -Supporting images

Please note that RM8 delivery fee (local) is applicable for us to re-ship out the exchange/ return. We aim to process all returns/exchanges within 5 working days of receiving your order back. 

We reserves the right to reject any returns/exchanges at our preference.